Square’s new kiosk lets you talk to AI for help with your order

Square, the payments and commerce platform owned by Block, has unveiled the Square Kiosk — a large, pill-shaped touchscreen device designed for in-store ordering. Its headline feature is an agentic, conversational voice layer that Square says fully understands a seller's menu, allowing customers to speak naturally rather than navigate menus.

This is notable because it represents a shift from generic chatbots to domain-specific AI agents embedded in physical hardware. The voice layer is not a one-size-fits-all assistant; it is tailored to each seller's offerings, which suggests Square is investing in per-merchant AI customization rather than a single universal model.

For small businesses, the kiosk could reduce ordering friction, cut down on staff time spent taking orders, and improve accuracy by letting customers describe what they want in plain language. The hardware-first approach also signals that Square sees agentic AI as a product category, not just a software feature.

The broader context is a wave of companies integrating conversational AI into retail and service interactions. Square's entry is significant because of its large merchant base, which could accelerate real-world deployment of agentic voice AI in everyday commerce.

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